From: Kenneth Spotlessnob, Director of Transformational Excellence and Strategic Vision
To: All Transformational Excellence
I thought our away-half-day where I explained our new mode of working in Transformational Excellence was a really encouraging, lively occasion. It's good to see so many people with a positive outlook. I was especially impressed that when I asked for any questions about our new made of working with packages of work, no-one had a question. Well done!
Of course all the process requirements and standards are on the Infranet in the Transformational Excellence (Process) folder, passworded according to Directorate procedures, but I thought I'd just run through the main points.
In order to ensure that we're focused on the needs of our customers, which in our case are other parts of the Council, we no longer do work without a request being filed. This must be approved at Director level in the requesting unit and transmitted through Kelly Pattrick in my office to me for approval and allocation to a human resource. On receiving the request, the human resource must measure, milepost and categorise the package of work, identifying which of our corporate priorities it meets. The request must then be packaged according to the standard procedures and must be conveyed back through Kelly to me for transmission to the requestor. The requestor should then sign to confirm acceptance of the package, which is conveyed by the same route back to the human resource. At this point the work can begin. It is really important that none of these stages are evaded or short-circuited.
I have had a couple of queries about this process. One concerns situations where the requestor and the human resource do not agree the package. In order to ensure a robust paper trail, the above procedures must be followed: so the requestor will resubmit an amended request through the correct channels, the human resource (which may or may not be the one originally identified) will develop a package and so on. Meeting face to face to sort the matter out may seem attractive, but believe me, it only complicates things.
The other concerns situations where someone in Transformational Excellence actually originates the idea for the package. It is still necessary to find a requestor and proceed as above.
Of course, as I explained at the away-half-day, it will no longer be possible to have ongoing commitments and permanent specialisms, as these stand in the way of a flexible, responsive, fit-for-the-21st-century service.
FROM: Kenneth Spotlessnob, Director of Transformational Excellence
TO: Neil Balderson, Senior Transformational Excellence Manager
Neil: Councillor Pannona Willis is concerned that our packaging procedures may increase our carbon footprint. Will they? Please draft a reply for my approval.