FROM: Hilary Hannah, Human Resources Excellence Consultant
TO: Kenneth Spotlessnob, Assistant Chief Executive and Director of Transformational Excellence and Strategic Vision
cc: Eustace Ojukwu, Human Resources Excellence Consultant
Kenneth: I attach the full report on TESV's piloting of an aspirational head:seat ratio within OCC's Agile Working Strategy. The summary report is as follows (please let me know if you'd like to raise any points before it goes to Ed and Cllr Wayneflete).
Transformational Excellence and Strategic Vision has achieved the aspirational target of 1 seat to 2.51 heads within a challenging timescale. The actual ratio at the time of writing is 1:2.56. This demonstrates that the target is achievable across the Council. The achievement deserves congratulation.
However, the anticipated efficiency economies have not been achieved: in fact, only 9.6% of the anticipated saving has been achieved. While power costs are down thanks to officers working from home and relying on home power supplies, none of the extra space vacated has generated income. To put it bluntly, other organisations don't want to be housed in County Hall. One VCS chief executive said his customers finding the organisation at County Hall would be "a lingering death" and then corrected himself to "not necessarily lingering". Unfortunately this response is not untypical and all possible out-stations had already been closed, generating extra mileage expenses as officers had to travel to distant centres.
Other difficulties include feedback by Callboysandgirls Call Centre that there has been a 72% increase in phones not being answered and low use of home computers and mobile devices because of Council security requirements. In particular, conversion of devices is taking an average five weeks two days and employees are showing marked reluctance to delete their existing home internet security in favour of the MaxiPlus Platinum Plated Worldwide Security package.
Feedback from employees is mixed. Many enthusiastically welcomed the opportunity to work from home more, but in some cases have been frustrated by internet security issues. A significant minority find the lack of a personal space at work disorienting. There have also been some problems, which are being investigated, of disability access issues being unresolved.
It is too early to tell whether the changeover has led to increased efficiency in TESV.
FROM: Kenneth Spotlessnob
TO; Neil Balderson, Senior Transformational Excellence Manager
Neil: I'm not happy about this report. It needs some polishing before it goes to Ed and Bill Waynflete. Could you drop in asap for a brief discussion and then liaise with Hilary and Eustace?
FROM: Eustace Ojukwu
TO: Neil Balderson
Hi! Here's the revised version.
FROM: Kenneth Spotlessnob
TO: Edelbertha Spengler, Chief Executive
Ed: Here's the report from the HR consultants on our Agile Workers step change. The summary is as follows:
Transformational Excellence and Strategic Vision has achieved the aspirational target of 1 seat to 2.51 heads within a challenging timescale. The actual ratio at the time of writing is 1:2.53. All employees are to be congratulated.
Savings of £539,000 pa can be projected if the savings pathway of the first months is projected till the year end. Energy costs are down and space within County Hall has been freed up. All working from home and in transit has been brought in line with Council security requirements and there have been no breeches.
A clear majority of TESV employees have welcomed the opportunity to become Agile and work more from home. A problem in a small number of cases of access difficulties to flexible working work stations has been addressed.
The transformation is on course to deliver greater efficiency and customer responsiveness.
Hilary Hannah, Human Resources Excellence Consultants
FROM: Cllr Bill Wayneflete, Leader of the Council
TO; Edelbertha Spengler, Chief Executive
Ed: Thanks for the report on Agile Working. I'd like to raise two points.
First, unless our employees are trouserless, it should be "breaches", not "breeches".
Second, how does this Agile Workers thing tally with us doubling the charge to use the gym?